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Updated on: 12/20/2024
General Use
How long does it take to get a response from a support ticket?
We are still early in the launch phase but we strive for a ticket response time within 5 minutes to let you know we received your ticket and a 90% threshold for solving all tickets within 1 hour. Those last 10% of cards are the notoriously tricky ones to solve that may include enhancements or hot fixes to the system which stretches out the solve time. We strive to provide you with the best experience possible, let us know how we are doing.
Still have questions?
No problem! We understand that you may still have some unanswered questions. Feel free to Contact Us and we’ll be happy to help.